Your Legal Questions Answered
Your account agreement is governed by the law of your region where access depends on local law. We respect territorial regulations; your rights and dispute process are defined in our full terms linked in your account Legal Centre. Our support team can clarify how local rules apply to your specific situation.
Log into your account, go to Settings > Legal Centre > Data Access Request, or email our legal desk directly. We will send you a file containing your identity, email, payment history, game records and account activity within 14 days in a portable format. No fee applies.
When you close your account, all access to games and betting stops immediately. Your remaining balance is available for withdrawal. We retain your data for 24 months for fraud prevention and compliance; you can request deletion of personal information within that window where local law permits.
Yes. Every deposit and withdrawal is encrypted and verified against your registered payment method. We use token-based processing and never store card details on our servers. Each DANA, OVO, GoPay and QRIS transaction is logged and matched to your account for full traceability.
Standard withdrawal verification takes 1–3 business days after submission. We confirm your identity and payment method during this period. DANA, OVO and GoPay withdrawals typically clear within 24 hours after verification; QRIS transfers may take 1–2 additional business days depending on your bank.
Yes. Open a dispute via live chat or email with transaction ID and date; our legal team investigates within 10 business days. We review game logs, RNG records and payment history. If we uphold your claim, refunds are processed immediately; if denied, we explain the decision in writing.
Contact our support team immediately via live chat or phone. We will freeze your account, review login history and payment activity, and guide you through account recovery. If unauthorised transactions are confirmed, we work with your payment provider to reverse charges where possible.
